Money-Back Guarantee

Few software providers offer a 14-day money-back guarantee, but in reality, the refund conditions for expensive products costing 50 euros or more are often so complicated, you never get your money back. This usually starts with you not getting a refund once you receive the software. Unfortunately, many people fall for superficial promises of supposed money-back guarantees.

We don’t think it’s fair to advertise a money-back guarantee just because someone can get their money back if they haven’t downloaded the product yet. We think a real money-back guarantee means something different.

We say clearly and upfront: Due to the nature of our software, we cannot offer a money-back guarantee if you do not like the product, but you can play each of our games extensively beforehand and get to know them so that you know exactly what you are buying.

However, if you are unable to install our online casino software, we will be happy to provide a refund within 14 days of your first purchase under certain circumstances. The following steps must be taken before we can issue your refund:

1) You grant us access to your system. We will then attempt to install our online casino software for which we charge a flat rate of 400.00 EUR.

2) If our attempt is unsuccessful, we will install the online casino software with a provider of our choice. We assure you that we will not choose a provider with unrealistic or inflated prices.

If steps 1 and 2 are both unsuccessful, you will receive your money back immediately.
After 14 days from the initial purchase, no refunds will be granted. Please note that by purchasing our online casino software, you agree to the terms of the refund policy.

We think that our open, honest money-back policy is much fairer than other software dealers’ money-back guarantees.

You can also test products. We understand that doing business online can still elicit skepticism today. For example, you can buy a low-priced product first (e.g., our “Test Us! Special“), then buy more expensive products, also individually. In this way, you can get to know us first and realize we take our business seriously. If you decide to play the copyrighted version first (games with a copyright note in the bottom-right corner), you can also buy the

uncopyrighted version (games that do not have a copyright note in the bottom right corner with “www.a1gambling.com”) afterward for an additional charge, with the price that you already paid deducted. In addition, if certain games are part of one of our special-offer packages, we can assign them to a special-offer package and credit payments already made here. An exact price list with prices and surcharges can be found HERE.